Frequently Asked Questions

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on email.🐶

Shipping

When my order will be shipped?

  • We will process the order within 1-2 business days after payment.

How long does it take to get my order?

  • The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

How can l change the shipping address?

  • A complete, correct delivery address is essential. Once your order has been processed or shipped, it won’t be able for us to change the shipping address. To change or cancel the order, please email support@wozoke.com within 8 hours after order is placed. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee.

How can l modify/cancel my order?

  • There is a very limited time in which you can modify/cancel the order after payment. If your order hasn't shipped yet, please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.

Return/Replacement

How can l return the order?

  • Wozoke offers a partial refund on undamaged, opened items within 30 days of purchase. Customer will be refunded minus a 20% restocking fee on the original purchase price, excluding the shipping cost on the original purchase. Return shipping will be paid at the customer's expense. Returns will be issued only after the item has been received and inspected to confirm it is undamaged. We do not accept returns on orders delivered outside of the Continental United States.

How can l get a replacement if the item is incorrect or damaged?

  • Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.

Support

How do l contact customer service?

  • You can email us at support@wozoke.com  or click  <Contact us> to leave a message, and we will get back to you as soon as possible.